In brief

first_img Comments are closed. In briefOn 1 Oct 2003 in Personnel Today This week’s news in briefFinancial rewardTraining subsidies totalling £20m are up for grabs in South Yorkshire.  The local Learning & Skills Council ishighlighting the pot of EU funds available in a high-profile advertisingcampaign called ‘Come and Get it’. Director of the EU Objective 1 Programme inSouth Yorkshire, Sylvia Yates, pointed out that “action to improve theskills of South Yorkshire’s employees is vital”, and that local employershave until September 2004 to use the money.  www.20m4u.comCouncil consultantsAs part of its shift to enable residents to have all their questions aboutcity council services – from broken street lights to booking a sports hall –answered by dialling one, easy-to-remember telephone number, Newport CityCouncil has undertaken a large training programme at its newly launched NewportCity Contact Centre. The current average of 5,000 calls a week is expected torise to 8,000 by the end of the year, said centre manager Tony Curliss, andcontact centre specialist RouteOne has been appointed to train the 85 staff. Mature apprenticeshipsEmployees aged between 23 and 45 at BMW’s engine plan in Hams Hall, NorthWarwickshire, have completed a mature modern apprenticeship programme andgained results higher than the national average. Completed in two-and-a-halfyears, which is 60 per cent of the completion time of a normal modernapprenticeship, the programme has provided the company with 19 qualifiedpersonnel in electrical and mechanical maintenance. The Science, Engineeringand Manufacturing Technologies Alliance worked in partnership with BMW.  www.bmw.co.ukBack to the floorInspired by the BBC TV series Back to the Floor, Capital One Bank has sentits senior customer service managers to work in its frontline call centres.Call centre associates were able to bid for which senior manager they wouldlike to spend a day in their shoes. Forefeits were issued for managers whodidn’t make the grade, and prizes were issued for the day’s best performances. Previous Article Next Article Related posts:No related photos.last_img

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